Privacy Policy for Parkgate Home
1. Introduction
Parkgate Home (“we,” “us,” “our”) is committed to safeguarding your personal data and upholding your right to privacy and data protection. We deeply value the trust that visitors and customers place in us when using our website, parkgatehome.com. This Privacy Policy outlines how we collect, use, store, and protect your personal information. Our practices are designed to ensure compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and all applicable privacy and data protection regulations.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of the parkgatehome.com website and related services. For the purposes of applicable data protection legislation, Parkgate Home is the controller of your personal information. This means we determine the purposes and methods by which personal data is processed.
If you have any questions about this policy or your personal data, you may contact us at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of data, depending on your interaction with parkgatehome.com:
a) Usage Data
Information automatically collected during your visit to our website, including IP address, browser type, geographic location, pages viewed, and duration of browsing sessions.
b) Account Data
Information you provide during account registration or checkout such as your name, shipping and billing address, email address, and telephone number.
c) Profile Data
Details regarding your preferences, order history, feedback, survey responses, and behavior on our website.
d) Communication Data
Records of your communications with us, including emails, customer support inquiries, and live chat logs.
e) Technical Data
Information about the device and system you use to access parkgatehome.com, such as device identifiers, operating system, browser version, and language settings.
f) Transaction Data
Details necessary to complete purchases, including billing information, transactional history, delivery tracking, and payment confirmations (note: we do not retain full credit card information; payments are processed by secure third-party providers).
g) Preference Data
Marketing and cookie consent status, product category interests, and contact preference settings.
4. Legal Bases for Processing
We rely on several legal grounds to process your personal data, including:
– Consent: where you have given clear permission to process your data for specific purposes, such as marketing.
– Performance of a Contract: where processing is necessary to fulfill the sales contract, such as shipping your order.
– Legal Obligation: where we are legally required to process data, for example, for tax or accounting purposes.
– Legitimate Interests: where processing is necessary for our business interests (e.g., improving our service), and those interests are not overridden by your fundamental rights.
5. Your Rights
Where applicable under data protection laws (particularly under GDPR and CCPA), you have the following rights:
– Right of Access – Obtain confirmation of whether we process your personal data and access to that data.
– Right to Rectification – Request correction of inaccurate or incomplete data.
– Right to Erasure – Request the deletion of your personal data, where permitted by law.
– Right to Restriction – Request restriction of processing under certain circumstances.
– Right to Data Portability – Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
– Right to Object – Object to our processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at [email protected]. Verification of your identity may be required for security purposes.
6. Security Measures
We employ industry-standard security measures to protect your personal data, including:
– SSL encryption to secure data in transit.
– Role-based access control to limit data exposure.
– Regular security assessments and protocol reviews.
– Secure and redundant data backups.
– Employee training to promote secure data handling practices.
While no platform can guarantee absolute security, we continually evaluate and enhance our protections accordingly.
7. International Data Transfers
Some of your information may be transferred, stored, or processed outside your jurisdiction. Where we transfer your personal data from the European Economic Area or United Kingdom to countries not deemed to provide adequate protection, we rely on approved contractual clauses or other transfer mechanisms compliant with GDPR. Users in California are afforded the same disclosure and access rights per CCPA when data is transferred internationally.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this Privacy Policy, in accordance with legal, tax, and accounting obligations or to resolve disputes. Specific timelines include:
– Account and Profile Data: Retained while the account is active and up to 2 years after deactivation.
– Financial and Transaction Data: Retained for 7 years for tax and legal compliance.
– Support Communications: Retained for 3 years from interaction date.
– Usage and Technical Data: Retained for up to 12 months to improve user experience and troubleshoot issues.
We regularly review data retention periods to ensure compliance with applicable laws.
9. Cookie Policy
Our website, parkgatehome.com, uses cookies to enhance functionality and improve user experience. Types of cookies include:
– Essential Cookies: Necessary for website operation, including security and shopping cart functionality.
– Functional Cookies: Facilitate enhanced user features, such as saved preferences or login sessions.
– Analytical Cookies: Collect aggregate data on visitor behavior for insight into website usage and performance.
– Performance Cookies: Help us optimize website speed and responsiveness.
10. Cookie Management and Compliance
Upon visiting parkgatehome.com, you are presented with cookie consent choices in compliance with GDPR and CCPA. You may manage or withdraw your consent at any time by adjusting your browser settings or using our Cookie Preferences tool available in the website footer.
Users can disable non-essential cookies while retaining access to the site’s basic features. For detailed guidance on blocking or deleting cookies via your browser, refer to your specific browser’s help documentation.
11. Children’s Privacy
Parkgate Home does not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have collected such information, we will delete it promptly. Parents or legal guardians who believe that their child has submitted personal data without their consent should contact us at [email protected].
12. Policy Updates and User Notifications
We reserve the right to amend this Privacy Policy to reflect changes in our practices or legal obligations. Substantial changes will be communicated via prominent notice on parkgatehome.com or via email if warranted by the nature of the change. We recommend reviewing this policy periodically to stay informed of how we protect your data.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact:
Email: [email protected]
Website: https://parkgatehome.com
Parkgate Home remains committed to complying fully with all data protection laws and fostering transparency and trust. For specific privacy concerns or to exercise your rights, we welcome your correspondence at [email protected].